Hotel Shivhare Privacy Policy

Effective Date: 05/07/2025

Introduction Hotel Shivhare (referred to as "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of our guests and website visitors, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and other applicable laws. By using our services, staying at our hotel, or accessing our website, you agree to the terms of this Privacy Policy.

1. Definitions

• Personal Data (or Data Principal's Data): Any information relating to an identified or identifiable individual. This includes, but is not limited to, name, address, contact details, identification numbers, payment information, and any other data that can directly or indirectly identify you.
• Sensitive Personal Data: A subset of Personal Data that includes specific categories like financial information, health information, biometric data, etc. (as defined under Indian law).
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
• Data Fiduciary: The entity that determines the purpose and means of processing personal data (in this case, Hotel Shivhare).
• Data Principal: The individual to whom the personal data relates (i.e., you, our guest or website visitor).
• Consent: Free, specific, informed, unconditional, and unambiguous indication by clear affirmative action, signifying agreement to the processing of personal data for a specified purpose.

2. Information We Collect

We collect various types of information from you to provide and improve our services, including:

• Personal Identification Information: Name, address, email address, phone number, date of birth, nationality, passport and visa details, Aadhar card number, driving license number, and other government-issued identification.
• Reservation and Stay Information: Dates of arrival and departure, room preferences, special requests, goods and services purchased, telephone numbers dialled, faxes, telephone, and other messages received.
• Payment Information: Credit card details, debit card details, bank account information, and other payment methods.
• Sensitive Information (where applicable and with explicit consent): Health-related information for accommodating specific needs (e.g., allergies, medical conditions requiring special assistance), dietary restrictions, or other sensitive data relevant to your stay. This is only collected when necessary and with your explicit consent.
• Voluntary Information: Reviews, feedback, opinions, and responses to surveys.
• Technical Information: IP address, browser type, operating system, device ID, pages visited on our website, time spent on pages, referral sources, and other website usage data collected through cookies and similar technologies.
• Security Information: Information collected through CCTV systems and other security measures on our premises for safety and security purposes.
• Loyalty Program Information: If you enrol in our loyalty program, we will collect information related to your membership and rewards.

3. How We Collect Your Information

• Directly from You: When you make a reservation (online, by phone, or in person), check-in, use our services, interact with our staff, sign up for newsletters, participate in surveys, or communicate with us.
• Through Our Website/Mobile Application: Automatically collected when you browse our website or use our mobile application (e.g., IP address, cookies).
• From Third-Party Sources: From online travel agencies (OTAs), booking platforms, travel agents, or other partners through whom you make reservations.
• Publicly Available Sources: In limited circumstances, from publicly available databases or social media platforms.

4. How We Use Your Information

We use your personal data for the following lawful purposes:

• To Process Reservations and Provide Services: To confirm and manage your bookings, facilitate check-in and check-out, provide requested services (e.g., room service, spa treatments), and manage billing and payments.
• To Personalize Your Experience: To tailor our services and offerings to your preferences, remembering your past stays and preferences.
• For Communication: To send booking confirmations, pre-arrival information, post-stay surveys, promotional offers (with your consent), and to respond to your inquiries and requests.
• For Security and Safety: To ensure the safety and security of our guests, staff, and property through CCTV monitoring and other security measures.
• For Internal Operations: For internal record-keeping, data analysis, research, auditing, and improving our services, website, and facilities.
• For Marketing and Promotions (with consent): To send you marketing communications, newsletters, and promotional offers about our hotel and services that may be of interest to you. You have the right to opt-out of these communications at any time.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, government requests, and legal processes (e.g., police verification, tax requirements).
• For Dispute Resolution: To resolve disputes and enforce our terms and conditions.

5. Disclosure and Sharing of Your Information

We will not sell, rent, or otherwise disclose your personal data to third parties for their marketing purposes without your explicit consent. We may share your information with:

• Our Affiliates and Group Companies: For the purpose of providing seamless services and for internal administrative purposes, provided they adhere to similar privacy standards.
• Service Providers: Third-party vendors and service providers who perform functions on our behalf, such as payment processing, IT services, marketing, analytics, and customer support. These providers are contractually obligated to protect your data and only use it for the purposes specified by us.
• Law Enforcement and Government Agencies: When required by law, court order, or to cooperate with legal processes, or to protect our rights, property, or safety, and the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction, your personal data may be transferred to the acquiring entity. We will ensure that the new entity maintains a similar level of data protection.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption: Using SSL encryption for data transmission, especially for payment information.
• Access Controls: Restricting access to personal data to authorized employees and service providers.
• Physical Security: Securing our premises and data storage facilities.
• Regular Audits: Conducting regular security audits and assessments.
• Employee Training: Providing regular training to our staff on data privacy and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

8. Your Rights as a Data Principal (under DPDP Act)

• Right to Access and Correction
• Right to Erasure (Right to be Forgotten)
• Right to Grievance Redressal
• Right to Nominate
• Right to Opt-Out of Marketing

9. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content.

10. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these third-party websites.

11. Children's Privacy

Our services are not directed at children under the age of 18 (or the legal age of majority in your jurisdiction, if different).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons.

13. Contact Us

Hotel Shivhare
Building No./Flat No.: 0
Road/Street: Shiv Dham, NH-34, Jabalpur Nagpur Road, Dhuma Bypass
Nearby Landmark: Near Barbati Bus Stop
Locality/Sub Locality: Gram Barbati
City/Town/Village: Dhuma
District: Seoni
State: Madhya Pradesh
PIN Code: 480888
Email: hotelshivharedhuma@gmail.com
Phone: 91-8989907758